𝔗𝔥𝔢 𝔲𝔫𝔦𝔮𝔲𝔢 𝔬𝔫𝔩𝔦𝔫𝔢 𝔟𝔬𝔲𝔱𝔦𝔮𝔲𝔢 𝔣𝔬𝔯 𝔞𝔩𝔩 𝔱𝔥𝔦𝔫𝔤𝔰 𝔮𝔲𝔦𝔯𝔨𝔶 𝔞𝔫𝔡 𝔪𝔶𝔰𝔱𝔦𝔮𝔲𝔢

FAQs

What are Premium Creators? 

Happy Emo's main goal is to support and promote Small British Businesses, these are our Premium Creators.
We have teamed up with individuals all over the UK who create quirky and mystical items, so that you can shop from all of your favorite creators under one weird and wonderful roof.
 

How do I know if an item is from a Premium Creator?

All items that are made by our Premium Creators will have it stated in the description. 

Who sends my order?

The majority of Premium Creator orders are sent by the creator themselves in order to reduce costs and impact to the environment. All other orders are packed my myself (Laura) with lots of love and magick at Happy Emo HQ.
 

How long does my order take to be dispatched and why do I receive multiple dispatch emails?

All items sent from Happy Emo HQ are usually packed and dispatched within 3 working days of being placed. 
Items from Premium Creators can take up to 2 weeks (unless stated otherwise) as a lot of items are made to order. Please keep this in mind when placing your order. 
As soon as an item has been dispatched you will receive an email notifying you of what items have been dispatched. If you have ordered from multiple creators you will receive a separate email notification for each creator. 
 

Where is my order?

The majority of orders are sent Royal Mail Standard to keep delivery costs as low as possible, therefore we are unable to track your order once it has been dispatched.
Please allow up to 10 working days for UK orders and 20 working days for international orders after your order has been dispatched. If after this time you still haven't received your order please contact us at info@happy-emo.com or reply to your dispatch email. 
 

 Do you ship internationally?

The majority of items on Happy Emo can be shipped internationally, with the small exception of a couple of our Premium Creators who are currently not able to offer this service. 
If you would like something sent internationally that isn't available, please let us know and we will see what we can do!
 

 Do you use Reps?

Happy Emo is a Small Business, with its main goal of supporting other Small Businesses, therefore it is not feasible for us to send items out for free.
We rely upon the support and word of mouth of our amazing customers and we're extremely grateful for that! 
If you would like to feature on our Instagram please tag us with the #HappyEmo_UK with your purchases! 
 
If you have any questions, please contact us on
info@happy-emo.com
  
Thanks
🖤 
Laura
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